L M
Extremely upsetting experience here. I am still very upset weeks later. Brought my beloved dog in who had trouble breathing. They tried about an hour treating him, then was told best to put to sleep as not improving. Learning that in itself was devastating enough, but it got worse. Upon attending for this most distressful event I then had to suffer unprofessional reception staff, laughing and joking when I was sat there - even though they were well aware of my situation. Once my dog had been put to sleep no options were offered to me by the vet so I said I would take him home. However the waiting room at that time was packed with people with their very much alive pets. So imagine the upset and trauma of having to carry a dead dog through that lot! No dignity whatsoever! In the end I got the vet to carry him out. Least they could do in the circumstances. There should be more consideration and dignity offered to people whose pets have died, a bereavement room perhaps or at least more care and consideration. In my situation they should have said to me they would keep my dog safe till the end of the day whereby I could take him away in privacy and with dignity. My husband said no doubt they would have charged for the privilege! Yes no doubt. I feel like all they care about is getting paid and I would most certainly not recommend them. In fact i have heard of many other peoples bad experiences here.
