Sha 1
When my cat suddenly became very poorly, I was understandably devastated and anxious. From the moment I brought him in, Kate was absolutely amazing. She took the time to clearly explain all the options available and was completely honest about the costs involved, allowing me to make informed decisions without ever feeling pressured. My cat needed to be hospitalised for four days, which was incredibly distressing for me. However, I was able to visit him, which meant so much. Kate went above and beyond by calling me every morning and evening with updates, providing reassurance during a very worrying time. Once he was stabilised, she carefully talked me through the long-term management of his condition and the next steps, making sure I felt confident and supported moving forward. All the staff at the clinic are so friendly and genuinely caring. You can tell they truly love what they do. The receptionist even submitted my insurance claim for me, which was one less thing to worry about during an already stressful time. I really couldn’t recommend this practice highly enough. Thank you to Kate and the whole team for the compassion, honesty, and exceptional care you gave my cat.
