The Pet Vet - Lincoln

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  Laura Hinchcliffe

  4 months ago

  I honestly recommend the pet vet to everyone whenever the chance arises. I have two cats both of which where indoor for a good part of the life's there 7 and 8 years old now. However when moving to house, they'd eventually become outdoor cats so my first move was to register them both get them health checked along with been chipped and spayed. I was petrified of taking my cats in incase anything went wrong ( people always share bad stories ). However every single visit I've ever had has been fantastic, everyone I've ever met from the vets to the receptionists have been nothing but kind caring informative and compassionate, my cat lexi went in to be spayed they spoke to me about everything could see I was nervous and reassured me, they even washed her blanket after she had an accident but didn't draw any attention to this I didn't know until she went in for her check up and the nurse said oh fantastic she got her blanket back. It was also found lexi had an infection they treated this promptly. Lexi also struggled after her op when she was at home and didn't eat or drink, luckily the vet did a 24 hour courtesy call and when I explained they brought her in and thoroughly checked her over including a second opinion to be sure before giving her extra pain relief which did the trick. My second cat However is very poorly I found lumps on her stomach so she's currently having ongoing tests and visits and honestly I can't thank the vets enough so far, they are all so understanding informative and very reassuring the care they've shown my cats puts me at ease and I have every faith in them. I understand not everyone has a positive experience but I've not had a single negative thing so far. I would never take my cats anywhere else. I see people complain about costs but this is the price of owning a pet and honestly I think costs are reasonable and considering the care your pets receive its highly worth it. I'd also like to add how clean the place is immaculate I'd say and I like that the waiting area for cats and dogs is separate to reduce stress. Thankyou everyone at pet vet your all fantastic.

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  michael Gargano

  4 months ago

  This practice disregards all their policies on transparency on pricing estimates, have charged me for the dearest treatment they could in the begin of my dogs treatment, I been charged through them and with their advice over £500.00 for a simple water infection that my dog has never had before. I have complained but the Vet in question is no longer there. Everything was explained to me so they say in less than 6 minutes. I’m supposed to have agreed to all the treatments but they can’t find my signature on any agreement. It took 3 attempts to get my invoice. Although I’m over 60 and disabled no 10% was offered. Extended payment option or interest free payments not explained. The treatment was priced piece meal, so as not to go over The £500.00 mark in one go,although they said the treatment is their prescribed way but they can’t give an estimate. Have gone through their complaints procedure but they refuse to go to ARBITRATION, so that says it all. This practice says one thing and then ignores their written code of practice, if your old disabled and trust the medical professionals go elsewhere, because these people are not to be trusted. Before using this company would suggest you read the reviews on TRUSTPILOT. Dear Natalie You have all my contacts on record, try the phone which your complaints department at Doncaster refuse to use.

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  Krystyna Hurt

  5 months ago

  My cat is the least co-operative cat at the vets, but every vet I've had there have been very careful with her. They explain treatment very well and their bedside manner is great. I've had to send two samples in and got the results only a couple of hours later. The reception staff are also very friendly and welcoming 🙂

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