
We recently had to make the heartbreaking decision to say goodbye to our 17-year-old cat, Peppers, who we’d loved since he was 12wks. It was incredibly difficult, but we knew euthanasia would be the kindest choice for him.
When we first called, we spoke to Louise, a warm and caring lady who understood how emotional the situation was. She talked us through the process and our options with such sensitivity. Later, we called back to book a home visit.
When Robert arrived, he sat with us and took the time to talk through Peppers’ health. He was gentle, compassionate, and genuinely caring — both toward Peppers and toward me. I was very emotional, and his reassurance that this was a final act of kindness brought me real comfort. It truly felt like he was there for both of us.
Throughout the process, Robert explained everything clearly so I always knew what would happen next. He made sure I was comfortable at every step, and nothing ever felt rushed. He even asked if I wanted to keep Peppers’ collar and a lock of his fur — something I hadn’t thought about in the moment. That thoughtful gesture meant so much during such a difficult time.
Can't recommend them enough, Thank you