
We have always used Tremains Vets firstly in Witney then latterly in Carterton. Its not been a fleeting relationship - Tremains has been the family vets for as long (if not longer) than I've been alive. Always found them to be very helpful and never had a problem. We use Carterton as the surgery is smaller (and we live about 5 mins walk away) and my Labrador who to be honest is a plonker around other animals is much more comfortable there.
Absolutely disgusted that when I rang up as my dog was really unwell and needed a vet to be told they don't have a vet in Carterton for over two weeks - they only have Witney and then only the ONE vet. REALLY?
No option really, had to find another practice and quick, found their competitors and got an appointment very quick. Only to have salt rubbed into my wounds when Tremains ring and ask why another vets practice are wanting my dogs records.
In short a customer lost, when I needed Tremains most they weren't there. When my dog needed them in an environment he trusted close to home, they weren't there. They abandoned us, so its time to abandon them.