cc H
Tried to cancel my order via online message. Customer service responded with “use your manner,” which is extremely disrespectful and unprofessional. If basic cancellation requests trigger this kind of attitude, the service standards are clearly a joke. Very disappointing experience.
Kevin McKay
I can sympathise with all the other 1 star reviewers here. Ben Penther was rude, I did not like his attitude and wanted to stop doing business with them. Despite not sending me the medication, Mr. Penther then charged me an admin fee when I asked for a refund. That breaches the distance selling act. Mr. Penther told me they were entitled to do this as it was in their "terms and conditions". That is also illegal. I've reported them to Trading Standards. I hope someone makes him realise that customers pay his wages and he should stop being such a condescending idiot.
sue polley
Easy to use website a lot cheaper for medication than the vet. If you're confident administering your pet's meds then I highly recommend you ask your vet for a prescription and check out this website. It has more than halved my dog's costs for his arthritis jabs.
1, Airfield Road Trading Estate, Airfield Rd, Wellingborough NN29 7XA, UK
NN29 7XA
Switching vets in the UK is generally straightforward — if you know how the records transfer works. A practical guide for owners ready to change practice.
The Competition and Markets Authority's 2026 vet market reforms are coming. A plain-English guide for UK pet owners — what's changing, when, and how to use it.
A practical decision framework for finding the right UK veterinary practice — without drowning in detail. Links to deep dives on costs, registration, reviews, and the questions that matter.
