Andy Craggs
As they don't do female spay keyhole surgery in Newbury, we chose to contact Abingdon branch. We were phone-quoted £546 on 29th Dec 2025 for a keyhole ovaryoscopy for our dog. This was confirmed again at a later date, again by phone when we had a few questions. Today, 27th Jan 2026, after being pleased with the pre-care and successful surgery, we were very disappointed to be told that the price was actually £618 for the surgery, and that we had actually been quoted the wrong price for a male castration (twice). Because we had signed the pre-op form with the correct price on, we had no recourse. A manager was called at the Didcot branch and they confirmed that we would have to pay that full price. The vet at Abingdon said that they wouldn't hold our dog for ransom but we may be threatened with dept collectors if we didn't pay the whole bill. At this point we asked to speak to the manager at Didcot, before leaving the vets, but faced the same brick wall. We had signed the pre-op sheet which had the escallated price on ... therefore we agreed to the terms. This price hadn't been expressly pointed out at the time of signing, just circled. An easy assumption to make that it was the same price that had originally been quoted. Absolutely disgusted with Vets4pets Abingdon. We came out feeling at best wronged and at worst scammed and treated as if we were trying to get away without paying what we should..... Just wanted to warn all other pet owners, make sure you get email quotations for any treatments, and even if you do, check on the pre-op forms that the price is what they said it would be!!
