Chloe Howdle
have no complaints regarding staff other than a manger who thinks it’s appropriate to make digs at a persons financial situation and imply they aren’t a responsible pet owner when they’ve been misinformed and their pet has been given medication that I didn’t agree too after stating to the vet the medical choices I made for the animal weren’t just down to me, turning a £56 procedure into a £130+. He refused to believe the fact that his staff could have misinformed (which they did as I didn’t know it had been given to her until paying at the desk) I rang with a complaint and a solution for my current financial situation not for a lecture from a grown man. No one thinks they will end up having financial hardship as I didn’t when getting my puppy but unfortunately unexpected things happen which maybe he should consider before commenting on peoples financial situations as clearly he’s lucky enough to have not experienced anything like that due to the lack of understanding on his behalf, I completely understand I was highly frustrated and could have been more understanding he doesn’t make the rules but after reading reviews I’m clearly not the only one who has been previously been misinformed about pricing and procedures.
