Vets Now Kendal

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  Kay Farren

  a month ago

  Both vet and nurse were very professional. They checked my old terrier out thoroughly after he was hit by a car. The whole experience was very calming. With alot of reassurance from the team.

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  Laura Chase

  2 months ago

  This is not a service any pet owner would want to use willingly, but if your beloved pet is in danger, rest assured they will be in safe and caring hands. I cannot express my gratitude enough for all you’ve done for our kitten Poppy. We received regular updates, detailed information, and were always told when we’ll be hearing next. My biggest thanks to Jo and Lorenzo for being so kind while also being honest, and for humoring my many questions while I was trying to wrap my head around what was happening.

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  chloe dalzell

  3 months ago

  I wasn’t sure whether to leave a review or not, especially as this happened back in July. One of my rabbits stopped eating and was lethargic and hiding, (all symptoms of GI stasis) which in rabbits, this can quickly turned fatal if left untreated. I rang VetsNow and had to go through a questionnaire over the phone before heading to the clinic to be buzzed in on arrival. We got there and had to wait an hour to be seen by the one emergency vet on shift. When she did see us, it felt rushed and unsympathetic. She asked us about her eating habits and then physically examined her before weighing her, which she got us to do on the dog scales out in the main waiting room (in front of dogs that were also waiting to be seen). Took her into the back for a blood test, which came back as ok, just results seemed to be showing stress. So she prescribed us some pain killers to take home and gave her some medication to help move the gut along. It just felt like we were an inconvenience or a nuisance by being there… Her attitude wasn’t great and felt like everything was very rushed and there was no empathy towards us or our rabbit. When leaving, I paid in full (or so I thought) to claim back on my insurance. Got home and they’d sent me another invoice which they’d forgot to charge me for when I left. So I paid it online and quickly sent off the insurance documents to my company. Which they had to wait 2-3 weeks to hear back from the vets to confirm before they could reimburse me. I had to email twice to try and remind them/speed up the process, and I know my insurance company contacted them a fair few times too. Appreciate it’s the only emergency vets in Kendal, so if needs must. And I’m sure it depends on which vet you see on the day. But along with the lack of empathy, attitude and payment issues etc. it was quite a stressful experience for us

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