Rachel Scott
My 2 rescue springers are registered here, all the staff we have met have been very kind and compassionate. The ladies on reception are always helpful on the phone and at the counter. My only complaint is the prices, but I think that's the same for all vets.
Carrie Coles
Amazing friendly team from receptionists to vets everyone is super friendly and helpful wouldn’t go anywhere else amazing with my very anxious dog 5*
Adrian Allen
The bad outweighs the good now. Some of the better, more approachable vets have now left, some at reception are helpful and friendly, one particularly rude, officious and condescending Sarah being the exception. We had a particularly bad experience with one of several‘Rebecca’s’ who work there, this one happened to be a clinical director. We went in with our dog’s ear infection, she was immediately scaremongering us, cold, snippy, one minute she said we need to do this with medication l, then something else, alternate contradictory instructions, I had to ring after getting home to get clarity. Also, she did a swab test without even asking or informing the additional £17 cost, total cost £168, £66of which was fifteen minutes with someone so unpleasant. Quite a few others we know have made similar comments to us about this same vet and receptionist Sarah. Others at reception are very helpful and easy to deal with but we refuse to have our dog under such inconsistent staff and paying no for bad experiences. Updated 7 November 2025 Following from previous review, I made a polite complaint regarding the above and raised concerns and have actually been ‘sacked’ from the practice via email from the practice manager. We were planning to leave this practice in a couple of months ourselves on our own terms, but to be given two weeks notice and sacked as of we’re their employees is disguusting. Firstly, this officious statement about trust with client and vet, well Rebecc Wiper was never my regular vet and we hadn’t seen her before and had no plans to see her again. Secondly, any client who pays £66 for consultation alone before test or medication is more than entitled to express dissatisfaction with treatment and doubts of suggestions. Thirdly, we had never been given any prior warning or written notice. I myself have a severe heart condition and my partner has a mental health condition and the fifteen minutes appointment we had with Rebecca Wiper in itself had some detrimental impact and we are now ttreated like this for complaining. This manager Emma clearly prioritises business and fiscal interests over client concerns and lacks empathy, insight or understanding. We were left feeling degraded, humiliated, belittled and angry. Whatever you do, don’t raise concerns, don’t ever make a complaint or ever express dissatisfaction with a vet at this ruthless practice.
Riverside Business Park, Natland Rd, Kendal LA9 7SX, UK
LA9 7SX
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