Beth Anderson
The staff have always been very accommodating as my dog is very anxious and reactive. Everyone in the practice is friendly and supportive and I feel listened to and understood. Very grateful to have a supportive veterinary practice so close by.
Kayley Stokes
We recently had to have our beloved dog put to sleep here. And while the whole process went smoothly, I found it shocking that half way through, I was asked to pay for the treatment. I was in the middle of saying goodbye to my beloved pet of 15 years, I was beside myself with all kind of emotions, so this came as a shock. So my friendly piece of advise is to ask customers to pay upfront first if not after in the future as this kind of treatment is uncalled-for. It made me sad that money was more important than my pet and my feelings.
Explorer SPoV
The receptionist who handles suggestions and complaints is extremely rude and completely unfit to deal with customers. The level of care for customers is at an absolute minimum, and there’s a complete lack of empathy or professionalism. A place that treats people this way should never be allowed to serve the public. The owner either doesn’t care about how customers are treated or has no idea how poorly things are being managed.
104B Spring Rd, Southampton SO19 2BN, UK
SO19 2BN
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