Shauna Houghton
Until today I would say we have had great care from vets for pets. The vets and reception staff are lovely and approachable and genuinely care. However our dog has been put on life long medication costing a significant amount on a monthly basis. Our pet is insured however vets for pets expect us to pay the substantial amount every month to them and then claim back through the insurance, where as other vets see it as an ongoing claim with no expectation of payment as they will sort the claim directly with the insurance. I was told by reception at vets for pets to contact the practice manager as this option is considered on a case by case basis. I explained the financial implication however the practice manager didn’t even bother to contact us to explain why they said no, but instead was informed by reception. Leaving us in the position to either pay our mortgage or support our family dog with medication he needs. Needless to say the care and compassion of the practice manager didn’t meet our expectations. We have now moved vets which are more than happy to help allowing us to care for our dog. I wouldn’t recommend vets for pets given this experience.
