User1
a month ago
I’ve visited Vets for Pets Newport and had a really poor customer service experience. The receptionists were not welcoming and didn't explain anything, seeming quite robotic in their interactions just wanting charge money from clients and let them go quicker. Additionally, during a previous appointment with my cat, a Veterinary Surgeon Katerina responded to my question in an inappropriate and joking manner, including an unprofessional gesture of the middle finger which was very unprofessional and disrespectful. This was very disturbing to witness as a client. The work they do is made by protocols and there was no issue so far with that. But the attitude of the most of staff, especially receptionists, is awful.
