Ewa Tobolska
Brilliant vet! Saved my dog’s eyesight and cat’s life! Sadly the dog has crossed the rainbow bridge, and is running free now in the land of forever free hunting grounds, as they say in my culture. Today I’ve had a great experience again! I’m neurodivergent and Matthew was super helpful and kind, as usual, and I want to express my uttermost gratitude to the whole team! Seasonal greetings to you all!
sangeeta ahuja
I have been with Village Vets for 8 years and they have taken care of Jade my German Shepherd with love and care and kindness. Each staff member is very friendly and supportive. Thank you so much. Sangeeta Ahuja
Paige Ayoade
Nearly killed my dog with misdiagnosis! We took our dog, Bailey, here for years, and they have been absolutely useless. Bailey was suffering from heart failure (we had never been told this), and one of the key signs was a persistent cough. We raised our concerns with the vets, but the vet told us it was likely due to a collapsed trachea. They prescribed Metacam, which masked the symptoms and ultimately made his condition much worse. Our poor dog was suffering, and we had no idea until he was admitted to their emergency vets, struggling to breathe due to fluid building up on his lungs. He nearly died. When I confronted the vets about this, they tried to lie and claim they had warned us. I requested the consultation notes for all of our appointments, and it was clear that no such warnings had ever been documented. When challenged, they said it was “from recollection.” Bailey’s treatment while under their care was disturbing. A staple was incorrectly placed in his face, and they struggled to remove it. Instead of dealing with our complaint properly, the vet passed us onto their indemnity insurers, who were just as unhelpful. I’ll be lodging a formal complaint with the Royal College of Veterinary Surgeons. The people responsible for Bailey’s care should be struck off. For anyone who loves their pet, I strongly recommend you do not use this practice. They are overpriced, unprofessional, and provide poor-quality care.
71 St Helens Gardens, London W10 6LL, UK
W10 6LL
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