Olivia Chliviny
I’m very conflicted writing this review because one of the practicing vets is excellent. She is knowledgeable, kind, thorough, and has fantastic bedside manner. She is absolutely someone I would have trusted with my dog for many years. Unfortunately, my experience with VirtueVets as a practice was disappointing. After two appointments close together for the same ongoing condition, the prescribed treatment was not working and my dog’s symptoms were worsening. I returned just two days later seeking help. Rather than adjusting the treatment plan, I was told I would need to pay another £75 consultation fee because I was seeing a different vet, despite it being the same clinic, with shared records, for an unresolved condition. The second vet I saw was unkind and lacked empathy during what was already a stressful situation. I found this especially surprising given VirtueVets’ positioning as a modern, reputable franchise. The overall structure felt rigid, expensive, and more focused on repeat fees than continuity of care. I thought this review may help when others are choosing a vet in the local area.
