Reece Grigg
I've been to this vets dozens of times and that receptionist with terrible fake eyebrows is just so rude and unwelcoming for no reason. I've spoken to many many people both inside the vets and other customers of this vets and they all say the same thing about that woman. Even just the looks she gives you, the way she talks to you, everything. She needs to cheer up or change job.
Fuchsia Linsley
I cannot recommend West Bar Clinic highly enough. The care, professionalism, and compassion shown by the entire team made an extraordinary difference to both me and my pet, Pumpkin. Quite simply, she would not be alive today if it weren’t for the expert judgment, dedication, and support of the vets and veterinary specialists here. During an incredibly stressful and emotional time, the staff were not only highly skilled but also kind, patient, and reassuring. I always felt listened to, supported, and confident that Pumpkin was receiving the very best care possible. I am only moving to another practice due to a change in my job location and needing something closer to home not because of any dissatisfaction. I will always be deeply grateful to West Bar Clinic and would wholeheartedly recommend them to anyone looking for exceptional veterinary care.
a b
West Bar has an excellent avian vet and clearly dedicated vets all round. Where they let themselves down is firstly in in their euthanasia procedures, which in my experience on 4 occasions was cackhanded and unsympathetic, and secondly in the unempathetic attitude of their reception staff. They may take heed of the neighbouring veterinary practice, which lights a special candle to alert other visitors that a euthanasia is taking place so a respectful silence can be maintained. I had a terrible and traumatic experience of dogs fighting loudly in reception at the point when my already traumatised pet was on the verge of death in the next room. None of the staff did a thing about it. I went and politely asked the dog owner to leave the building and he rudely refused but still the staff did nothing. I then had to return to my dying pet while the euthanasing vet muddled on. On another occasion, the reception staff were blatantly rude, both on the phone and in person, when I took in a sick animal I'd spent many hours rescuing, nursing and successfully tracing the owner of, and later when I enquired about its progress out of compassion, having offered to guarantee all the fees. All this after I've paid literally thousands of pounds to the practice over the years. Frankly, unless birds need expert treatment at the Southam Road branch, I prefer to patronize the respectful and empathetic veterinary practice next door.
Switching vets in the UK is generally straightforward — if you know how the records transfer works. A practical guide for owners ready to change practice.
The Competition and Markets Authority's 2026 vet market reforms are coming. A plain-English guide for UK pet owners — what's changing, when, and how to use it.
A practical decision framework for finding the right UK veterinary practice — without drowning in detail. Links to deep dives on costs, registration, reviews, and the questions that matter.
