Ashfield Veterinary Surgery - Durham

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  Janine Heseltine

  4 months ago

  Went here for years when it was privately owned and was great Ashfield group bought them out and rapidly went down hill with service and prices went massively uphill!! Prices are a joke, changed over £1200 for a basic surgery . Have since left and gone elsewhere, my dog needed the same surgery (a small lump on a nipple removing) bill , you guessed £347 ( privately owned vet like it used to be) !!! Ashfield is now a big group and you are paying for directors bonuses and a big flash office suite somewhere. Do yourself a favour and find a privately owned vet, seriously service will be better and prices will be less than half! Regards a dog owner for 45 years!

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  Terry Cooper

  6 months ago

  We lost our dog 6 weeks ago st this vets was asked if we would like a paw print and some fur from him we said yes NOW. 6 weeks later nothing has been delivered I've phone umpteen times each time to be told that it was posted we have nothing of our beloved dog for our memory of him was going to get some jewellery made with his hair now that's out the window I've spoken to them this morning and told them I will never attending this practice again

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  Zan Vito

  a year ago

  We trusted Ashfield Vets with our cat’s care, but that trust was misplaced. Over the weekend, we lost her due to what we believe was negligence. On Saturday, we took her in as an emergency—she was hypothermic and hadn’t eaten for four days. The vet refused to do blood tests or an X-ray, saying they were closing in two hours. Instead, she was sent home with laxatives and an anti-nausea injection. Not once did he suggest she needed urgent treatment. By Sunday, she had deteriorated so badly that we had no choice but to put her to sleep. She suffered immensely. Had they done an X-ray, they may have found an obstruction and saved her—or at least given her proper pain relief. We are heartbroken and moving all our pets elsewhere. Please be cautious—your pet’s life may depend on it.

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