I have been taking my cats to Broad Lane and Balsall Common Vets for 26 years and they have always been knowledgeable, diligent, supportive and empathetic. All of the staff are lovely, without exception, and there is a real family feel to the surgeries, with many people having worked there for as long as I’ve been going. Appointments are never rushed and staff go out of their way to keep you informed and up-to-date. Balsall Common is a lovely, quiet surgery and Broad Lane, whilst busy, has a separate waiting area for cats.
My cat has recently been very poorly and the vets went above and beyond to see her at short notice, make sure we were seen by the same vets each time and to do extra research to ensure that she is getting the most up-to-date treatment available. They have taken the time to explain her condition in detail and discuss the potential impact on her previous litters and the other cats in the household. Special mention goes to Patricia and Laura this time, but all of the vets are fantastic.
The free Vidivet service, described as being like 111 for pets, has been a useful addition and responses are generally immediate.
We long ago moved to a Kenilworth, where a number of surgeries are available, but have chosen to remain with Broad Lane and travel the few extra miles, rather than move to a more local practice. Very highly recommended 🤩
