Coventry Cat Groomers
I always leave feeling confident that my pets been treated thoroughly and correctly (which I havent felt in my last practice) Simon has a wealth of experience and knowledge and i know he always puts the animals first. The rest of team are also amazing and the reception team/nurses are really friendly...so pleased I moved to this practice!
Alka S
Dr Alexndra was incredibly patient, calm and understanding with our 2 nervous dogs when they went for their annual booster last week making a potentially anxious visit run a lot more smoothly. As well as this, the Reception team were friendly and approachable.
Rosalind Harvey
I feel very conflicted about this practice. While the vet I usually see, Simon, has always been diligent and kind, the overall experience of the place leaves a negative impression. One of the other vets I once had to see was very reluctant to look back over my cat's history in order to tell me which medication he had had previously, trying to make me buy one that cost more, until I requested firmly that he keep looking back through the history. This is concerning, and for someone with less money than me could have had an impact on their finances and their cat's health. I have also had repeated instances of reception staff being obtuse. When I have in the past expressed my concern at how I could pay the fees due to not having much money, receptionists do not offer any sympathy and can come across as very cold. A special 'cat waiting area' was added recently, but when I first went it to use it there was a dog with its owner sitting there, which meant I couldn't use it with my cat, and the reception staff did nothing to intervene. There is no point in having such an area unless its use is monitored. There seems to be very little understanding of the different needs of cat owners compared to dogs, or of the fact that some people are actually scared of dogs because of bad experiences and so encouraging dogs to jump up, for instance, should not be something that happens at a vets practice. Additionally, I had to take fecal samples from my cat recently and was given no instructions about where to store them, or how many days the first one would last, or that I would only be able to bring them in Monday to Friday - I had to seek this information out myself from staff. It would be so easy to provide a simple print-out of such critical information to be shared across your many practices, and would really help with owners' stress and their animals' needs. The only reason I remain with the practice is because Simon knows my cat's medical history and I trust him; otherwise I would change to a practice with a specialism in cats and a more caring, client-focussed culture. All these things would be so simple to resolve, and would have such a positive effect on clients' experience.
Upper York St, Coventry CV1 3GP, UK
CV1 3GP
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