Andy Griffiths
Our beautiful boy, Blue, the best cat ever and part of our family for the last 19 years, dearly loved unfortunately the time came for him to cross the rainbow bridge. The vets however didn't see him as our special boy but rather just a transaction. No compassion whatsoever. My wife called them in the morning and asked for a home visit euthanisation due to myself being a permanent wheelchair user and their premises not having disabled parking. The receptionist took the details and said that a nurse would call me back to ask some difficult questions and go through the procedure. 4 hours elapsed and nothing, all the time Blue is rapidly deteriorating before out eyes. So, my wife rang back and got the most uncaring and insensitive receptionist ever who treated us like we were just booking Blue in for a spa treatment "oh just bring him" like it was that simple. Anyway, a nurse did eventually ring back and attend later that day and put our boy out of suffering. The next day we got sent both a text and an email. Not, sorry for your loss of anything of compassion, just a link to pay the bill. Just a figure too, not itemized or anything. Interestingly while we were on hold numerous times yesterday the hold message portrayed that the business was family caring in nature. It so is NOT. They need to remember that pets are like our children. They are part of the family. They are not a statistic or commodity. I will never forgive them nor use them in future. It is bad enough being heartbroken. Now I am angry too. Andy, Sam and Blue RIP.
