Charley Bainborough
We brought our dog Banger to Catmose Vets over Christmas when he was extremely poorly, later diagnosed with pancreatitis. After a prior overnight stay at the emergency vets, the team at Catmose met us at the door and had Banger settled into a comfy bed with his drip continued almost immediately. In such a frightening moment for us, their calm efficiency meant everything. Victor truly left no stone unturned in reaching Banger’s diagnosis. His professionalism, knowledge and kindness will never be forgotten. We are also incredibly grateful to nurse Kim, who cared for Banger as though he were her own, and to the lovely (and relatively new) receptionist whose name we unfortunately can’t remember. She regularly sent us photo updates and was always at the end of the phone with the calmest, most reassuring approach when updating us about Banger. Despite being very overprotective pet parents, we never once felt uneasy leaving Banger in their care. Every single member of staff was kind, caring and compassionate, a real credit to their profession. We sincerely hope we never have to experience another poorly episode with Banger again, but we are so reassured knowing that Catmose will be there if we ever do. With heartfelt thanks to you all, Ryan, Charley & Banger
