Chapelfield Veterinary Partnership

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  Lucy Pates

  a month ago

  The best vets by far, my dog actually loves going to the vets.

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  littlemisskitch

  2 months ago

  Took my cat yesterday as shes been poorly. Usually go to wymondham but it was urgent. The vet was lovely and another light haired receptionist. We had to put our baby to sleep. On arrival the dark haired receptionist was one of the most rude, unfriendly people ive had the displeasure of hearing. She spoke to my partner like ☆☆☆t. We were already struggling as worried for our cat. Luckily afterwards I didnt have to speak to her. The vet was respectful. To the owners/ share holders...give your receptionists training in emotional intelligence and kindness. They represent you at the front door and frankly that woman is not helping you!

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  Ieva Lukošiūnaitė

  3 months ago

  Overall, most of the vets I encountered were good, but unfortunately they tend not to discuss the prices of medication. At the previous surgery I used to go to with my dog, I was always asked which option I preferred: getting a prescription and buying the medicine elsewhere for a lower price, or buying it directly from them for a higher price. We would usually check prices and calculate the difference. Here, I was given eye drops for £35 that actually cost less than £10 without any prescription. One vet was in a rush and didn’t ask me about or explain the available options. Another vet I saw later also simply suggested adding the drops to the bill. The first time, I didn’t double-check and went ahead with it — I know that’s partly on me — but I’m used to being informed about prices. Vet surgeries in the UK are extremely expensive, so I’m also used to vets being mindful of costs and trying not to overcharge clients. Unfortunately, I didn’t have that experience here with some vets. I should say that the first vet I saw for a different issue was wonderful and very considerate of costs, but I was disappointed with some of the other visits.

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