Chloe Chadwick
Avoid at all costs. If I could give less then a 1 star I would and a formal complaint will be followed… if you love your pet do not take them to this place! Our 10 year old Labrador had to be put to sleep as they gave us no other options then to put him down as he was in pain. No scans, no blood tests. Nothing other than a feel of his body. To say the process was smooth is a complete understatement and was the most traumatic thing I have ever had to do in my life. The room was small for 4 adults and a dog. We could hear constant barking of other dogs whilst we were there loosing our best friend. And a process which should have taken 20 mins took over an hour and a half due to incompetent staff. The last thing I remember of my boy was being pinned down and was screaming because the ‘vets’ simply couldn’t sedate him first before trying to put a cannula in him. A dog which walked in there wagging his tail, out of breathe from excitement and just wanted cuddles of course he wasn’t going to take a cannula lightly !! A heartbreaking process was made 10 times more difficult due to the incompetence of the staff. To also keep hearing one of the vets call my dog ‘buddy’ and bear was also really annoying. He’s got a name, use it. There only in it for the money and of course had to ‘pay in full on the day’ … on the day you put your dog to sleep you have to leave the room to hand over money. Disgusting … do not take your fur babies here. They deserve so much more especially in the moment we will remember forever.
