Kiera Wiggins
I have been paying £23 a month for 5 years, but haven’t taken up the option for vaccines or flea and worm in years. I decided to finally utilise it and booked the appointment for a vaccination. When I turned up I explained that my dog had been a bit under the weather and I wasn’t sure if we should go ahead with the vaccine. He examined, was great, and recommended an injection he said would be £33. So I agreed. I went out to reception to a £105 bill. I had apparently had a consultation. I explained to reception that I was not aware of the cost or that it was a consultation, that I have been paying on the essentials plan for 5 years without utilising that cost, that I couldn’t afford that and wouldn’t have brought her in if I’d had known I was going to be charged that (I wouldn’t have gone ahead with the injection if I’d known the total either). I wasn’t offered the 10% off the consultation fee, which I have no found out I was entitled to on the essentials plan. I appreciate they have a job to do and people might take advantage, but as a customer that pays every month and has never even had so much as a consultation before now, I’m disappointed with how this was handled.
