Catherine Klapsia
It’s tough when pets are unwell, they can’t tell you. You need to feel confident that your vet picks up on the stuff you miss. I’ve been using Raddenstiles in exmouth since I moved here some 4/5 years ago, they excel in everything. On moving here I did have fears that vet care could be dodgy, I’ve had dodgy vet care and it’s hard to see at a glance. Takes time to see stuff then too late I went into Raddenstiles in exmouth and have never looked back. It starts with the amazing reception staff who have the patience of saints but are actually really nice people too. A warm smile greats you a friendly face and the time you need . You are immediately put at ease. Great first impressions , clean and tidy waiting area , some products to buy if you choose to 5* Next the vets What a team. In the past I have stuck to the same vet but here I don’t. They are all excellent, you get the same great care from them all. Patience of saints all of them. I need to understand what why where when. I need to know the thinking behind the treatments my pets are getting. Never had to ask here for an explanation I’m just given it without hesitation. No rush loads of patience treat my dogs with respect and care. I’m not a big vet or gp goer but here I’m not anx so5* Now the nursing staff Equally amazing such patience and kindness and knowledge too. No fobbing off, I go to what I call my dogs fat club. My choice of words def not theirs. The wonderful Shannon runs it. How amazing is she. I’m never left feeling stupid or shameful and under her very wise instruction my dogs are getting to a more acceptable weight. I Han not realise they even had an issue. Shannon you are the best of the best thank you I don’t say it often enough. Ongoing care It’s hard to understand that a vets is not only there for the sick pet but for your pets ongoing welfare, they pick up stuff you miss or just catch something early so easier to mend. I joined the healthy pet club that they run its well worth doing, more than pays for itself, in fact I reckon I save money. Your vet has to make you feel comfortable and listened to. Raddenstiles in exmouth do that and more. Huge thank you to the whole team. So the negatives None at all really my dogs I know could not get better care anywhere else. They are with the best of the best. negatives Hard to find but everyone has them So I think the only negative I can think of is they don’t cover tortoises or parrots so only 50% of my pets are under their care. Tried another vet for them def not the same friendly faces, or care to make you feel you are not wasting their time. Shame that. However moving on Both my dogs love going to Raddenstiles, they are fit and healthy thanks to your amazing care. Thank you to you all from the bottom of mine and my dogs hearts. I know you do the very best , no one could do more. Thank you so very much I consider you family
