We needed Lumbry Park's emergency help after our cat suddenly became very unwell and deteriorated rapidly overnight. She wouldn't eat, had lost an incredible amount of weight, could barely lift her head, and we feared the worst.
From the moment we arrived at Lumbry Park, we were made to feel welcomed. Our little cat was rushed through and seen immediately, while we waited among the comfortable chairs and refreshments.
While we waited (for what seemed like forever but was only about 20 minutes), we were greeted by Sue on reception, who talked us through the various forms, insurance assistance, and payment options. It didn't feel rushed and all of our questions were answered in a respectful and appropriate way.
Dr Judy came to speak with us after stabilising and assessing our cat. We have never spoken with a Vet in such detail about our little cat. She took a full history and really took the time to understand the problem, prior medical histories, our cat's likes and dislikes. We felt listened to and comforted while our world seemed to be falling apart. Dr Judy was realistic with the costs associated, as well as our cat's prognosis and treatment plan (while it was a bit uncertain at this stage as there was a lot to investigate).
Our cat spent 5 days at Lumbry Park and, while it was difficult knowing she wasn't with us, we knew she was in the best hands. From excellent communication, to very quick responses, to prices in line with quotes, to support outside of ours, we cannot thank Lumbry Park enough.
After our cat was discharged, we received a full plan, and they have continued to liaise with our local vet to have her follow-up medication, results and treatment organised. When our cat arrived home, we had some concerns but after phoning the out-of-hours line, we again felt at ease. The vet on the phone took his time, helping us to assess whether our concerns were paranoia or something that we would need to address.
We have also communicated with Xavier via email, who was caring for our cat during her stay, who again, was quick to respond to emails but very detailed and helpful in his responses.
We hope not to need the services of Lumbry Park again but I would have full confidence in using them in the future.
