Sereice Rodgers
This veterinary practice demonstrates a profound lack of competence, accountability, and respect for basic clinical standards. After a physical examination, my dog was visibly bleeding. This was not documented in her medical records. When I questioned this serious omission, I was told: “No notes were taken, so we cannot comment.” Using the absence of notes to avoid responsibility is unacceptable and raises serious concerns regarding patient safety, transparency, and professional integrity. My dog’s medical file contains multiple contradictory entries, none of which the practice is willing to acknowledge or correct. Complaints are not investigated; they are dismissed. Errors are denied rather than addressed. I was also given conflicting and misleading information regarding legal obligations. I was initially told it was a legal requirement to bring my dog in before anti-inflammatory medication could be dispensed for her torn ligament. This was later retracted and reframed as being at the vet’s discretion. Providing false or misleading information about legal obligations in order to compel attendance is entirely inappropriate and further undermines trust in this practice. I was given verbal medication instructions that directly conflicted with the dosage printed on the antibiotic packaging. When this discrepancy was raised, responsibility was again deflected, with staff claiming it is the client’s responsibility to verify instructions. Transferring clinical responsibility to clients for inconsistent or incorrect guidance is negligent and unsafe. An invasive examination was performed without prior discussion, explanation, or informed consent. I was later told that it was my responsibility to seek consent. This is indefensible. Consent must be clearly explained and explicitly obtained by the veterinary professional. Expecting a client to object to a procedure they were never informed would take place is a fundamental breach of professional standards. The cumulative failures in record-keeping, communication, medication guidance, consent, and honesty demonstrate a disregard for animal welfare and a complete erosion of client trust. I have no confidence in the competence or ethics of this practice and will be removing my dog from their care immediately. I strongly advise others to consider doing the same.
