Gaby Gray
Don't normally write reviews but felt I needed to. Vet was great but the dirty looks from one of the receptionists because my dog was excited and wouldn't settle really weren't called for. I Asked if I could wait outside and was looked up and down. Very unprofessional and will in future be going to the vets in Northumberland park. Maybe have friendlier, more professional people on reception if your wanting people to return.
Eileen Cain
I would like to thank Alex and all the team of vets, nurses and receptionists for the care they gave our 11 year old Border Terrier, Teddy. Unfortunately today we had to make the heart breaking decision to release him from his pain. We have had a really hard 6 months with numerous illnesses coming one after another and last night was the worst so today we said our goodbyes to our most loyal and wonderful friend. The vet who dealt with us today could not have been kinder but I did not register her name through the tears. He absolutely loved coming to see you all either in Backworth or Northumberland Park surgeries. Thank you once again for all your hard work and dedication.🐶❤️
Polly Petrova
I am writing this to warn other rabbit owners: please think twice before bringing your pet here for emergency care. I rang Moorview first thing on a Saturday morning and described my rabbit’s symptoms. I was told to bring her in ASAP. Upon arrival, I requested urgent diagnostics to find out what was wrong. The vet informed me they couldn't perform them as they didn't have a specialist on-site, but said they would refer me to Robson & Prescott, assuring me a specialist there would be able to help. I explicitly asked for confirmation several times, and the vet verbally promised me that the necessary diagnostics would happen that same day at the referral practice. This turned out to be false. When I arrived at the second practice, the vet there didn't even know why I had been sent. I was told several times that ‘there is no rabbit specialist available over the weekend.’ My very ill rabbit was left without urgent diagnostics or the promised treatment. I spent my final hours with her desperately ringing other practices myself, trying to find the help I was told I already had. Tragically, my rabbit, Peanut, passed away later that day. When I complained, the practice was defensive and cold. I eventually went through the Veterinary Client Mediation Service (VCMS). Moorview offered me a small refund - which didn't even cover my costs at their own practice - but only on the condition that I sign an agreement never to speak about this publicly without their consent. I refused the refund. My rabbit's life and the truth of what happened are worth more than a 'hush money' settlement. Pet owners should be aware that while this practice lists a rabbit specialist, they are only available twice a week. Do not rely on them for emergency exotic care or accurate referral information. I was left heartbroken and isolated by their mistakes, and Peanut deserved so much better.
Station Rd, Backworth, Newcastle upon Tyne NE27 0AA, UK
NE27 0AA
Switching vets in the UK is generally straightforward — if you know how the records transfer works. A practical guide for owners ready to change practice.
The Competition and Markets Authority's 2026 vet market reforms are coming. A plain-English guide for UK pet owners — what's changing, when, and how to use it.
A practical decision framework for finding the right UK veterinary practice — without drowning in detail. Links to deep dives on costs, registration, reviews, and the questions that matter.
