Phillippa Meadows
Compassionate and understanding, we really appreciated the professional informative support and honest kindness provided by all members of staff when our beloved dog took ill over Christmas, I would highly recommend Swayne & partners for their excellent care.
Lauren Jenkins
Horrendous Would never use again. My dog was having seizures I phoned 9am on a Sunday morning was told they would call me back within 10 minutes and had no response all day. I called again at 9:30 pm as was worried and was told because it would be after 10pm we would arrive it would be a £300 charge instead of £200 charge. They then missed the seizures which he was only there for to be monitored for and I was told he had an ear infection but they offered me ear wash and no antibiotics. The day I collected a time was arranged to collect him and yet I was sat in the waiting room for over 1 hour to collect my dog it took for one of the other clients to get up and say how disgusting it was to leave me sat there for that amount of time I then get a phone call a year later to say I owe £200 for a time stated on invoice which he was not there for! Very disappointing and would never recommend to anyone
joshieboy02
A nice vet but constantly back and forth to get emails, receipts and prescriptions sent to me. A convenient location that’s open when needed. Some reception staff are lovely and friendly but some wouldn’t know a smile if they fell on it. Vet team are very friendly and supportive. A few mixed answers between the vet team about support for my animal but still a nice team.
Western Way, Bury St Edmunds, Bury Saint Edmunds IP33 3SP, UK
IP33 3SP
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