Tawe Veterinary Group - Sketty

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  Madeline McKenna

  2 months ago

  After our dog passed away, we received automated emails from the surgery reminding us to bring her in for a six-monthly health check. I contacted them about this and chose to look past the mistake. However, when we went to collect her ashes, the receptionist decided that was the appropriate moment to tell my partner that we supposedly owed a couple of hundred pounds. We do not, everything had already been paid in full / through insurance. They couldn’t tell my partner exactly what the bill was for when he asked either. Even if there had been an outstanding balance, raising it while we were collecting our dog’s ashes was deeply insensitive and completely inappropriate. This experience lacked basic compassion, and the staff would benefit from additional training around empathy and timing.

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  Aimee Driscoll

  8 months ago

  I’m incredibly disappointed with the care my dog received at Tawe Vets. Luna had been unwell for weeks — clear signs of infection, pain, and discomfort. Despite repeated visits, I had to push just to get basic treatment like antibiotics and pain relief. She had multiple tests, including bloods, yet I was never contacted with results — even after calling at 9am to report she was getting worse. No one followed up. No urgency. I’ve now taken Luna to a different vet who listened, took her pain seriously, and are actually supporting us through the next steps — whatever they may I would not recommend this practice to anyone needing genuine, compassionate care when their pet is truly in need Update on Luna After moving Luna to a new vet, I’m relieved to say she’s finally on the road to recovery. The change in care has been nothing short of incredible—within 24 hours she was more comfortable, her pain was being managed, and for the first time in weeks, I felt like she was truly being cared for. In contrast, Tawe Vets didn’t just fail Luna medically—they failed her emotionally. Her pain was dismissed, test results were delayed, and no urgency was ever shown, even when she was clearly deteriorating. Their response to my review only confirmed what I already knew: they care about your pet about as much as they care about replying to reviews—robotically, without empathy or accountability. Frankly, they should put “butchers” above the door, not vets. The lack of compassion, urgency, or basic duty of care was inexcusable

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  liz minchella

  12 months ago

  You looked after my dog Arry with love and care for the years he was with you. Unfortunately, Arry had to be put down February this year, 2025. He was 12.5 years old. I've never had any trouble with an appointment. If they were a bit late, it ws due to a sick animal needing that extra time. Thank you, one and all from Arry Minchella.

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