Serena
I had to use the out of hours service today for my cat, unfortunately she had to be put to sleep because of how poorly she was. First I was told the appointment could be done paying as I could afford it, then told free, then told cremation and ashes returned was £110. I then realised they had charged me for communal cremation, when I called to rectify this they said it was £250, when trying to sort it again they called me saying it was actually £750 and it all needed sorting today or it would just be communal cremation. I think it's messed up to expect all of this to just be done after the loss of my animal









