Claire McClean
EDIT: Following the comment from Simon below from Vets 1 I would like to add that everything I have put below is FACT and I can back it up, During a call I received - at approx. 08:30 on Friday 6th March 2026 - changing an appointment I was due to have less than an hour later, I had made it clear to 'L', that this was the straw that broke the camels back and I would be moving to another practice, stating that I 'should have done this long ago'. Simon then told me in person at 09:40 that 'we'd reached the end of the line'. His reason for this was that by bluntly expressing my displeasure with Vets One, (after four years of not being blunt), 'L' had cried when she came off the call. However, I'd already made clear my intention to leave, so his rude and condescending little tantrum when I arrived at the practice was unnecessary. My decision to leave had already been made, (but as the camels back had been broken, I did give Simon as good as I got!) My list of issues with Vets 1 is too long for here but as I say I have evidence to back up everything I have said. As my 4 y.o. dog has severe health issues - which in my opinion have not been managed as well as they should - I am at the practice at least monthly, sometimes weekly, so my 'client experience' is more than just a snapshot. If Simon is denying that anything I have said below is true then I'm happy for him to post the evidence. (See photo of email to back up one of my points below - nobody wants to see four years worth of back up). Simon was not on 'L's' call to me, and he clearly hasn't listened to any recording if there is one, to hear what I actually said. But to be clear I did not swear, was not derogatory or personal in any way to 'L', but I was annoyed at years worth of issues. Simon has never made any effort to apologise for any of the issues I have experienced over the years. And on three occasions when I have requested that he call me about issues which have impacted the treatment and welfare of my much loved dog, I have not been called back ... by anyone. His comment that I'm only posting a review now that I've left is entirely true. After all, what idiot would be as dissatisfied as I am, post a negative review and remain a client! Avoid! Good at taking your money not much else. Lost my dogs immunotherapy. Ordered more - which I had to pay for - then found it. Their fridge then broke and they couldn’t guarantee the immunotherapy was then still viable so I had to sign an ‘off licence’ form. Constantly charging for items not dispensed or charging twice. No proactivity when it comes to care I.e referring without request. More interested in keeping the money rolling in than working out a solution. Simon who is front of house is more interested in pushing his dog food onto people that doing anything worthwhile. Constantly don’t have items required in stock, they don’t look ahead to what is needed for upcoming appts and have it already ordered in. Couldn’t be less impressed.
