Vets4Pets - Swansea

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  Daniel Towers

  5 months ago

  Very kind and helpful. Little hammy was in a bad way and they took care of her quickly, and without needing to book. A kind and compassionate vet, made a miserable business a little more bearable.

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  Martyn Williams

  5 months ago

  Fantastic veterinary practice especially Paula she is wonderful and really cared for my dog Josie, I’m not going into the full details as I find it to upsetting, the staff are fantastic too, I am so glad I chose Vets4Pets Swansea they really care. Thank you very much 👍

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  Natalia Kostyleva

  8 months ago

  Very misleading staff! When I arrived today with my gerbil to the clinic, with the emergency case, I was advised to pay extra fee for being seen by the vet (the cost of the emergency consultation was £81). I described the symptoms of my gerbil to the receptionist in details - it kept falling on her side and then fall from the height. After several minutes the vet called us to come in, but only 2 manipulations were made - my gerbil was weighed and checked by stethoscope (probably was, because the standard stethoscope was too big for gerbil). ONLY IN THE END of the consultation I was told that the vet was not a SPECIALIST for gerbils, and was advised to give an antibiotic to my gerbil, the only one thing she could suggest as she didn't know the reason of my gerbil being unwell. Antibiotic was prescribed RANDOMLY, in a case of possible inflammation, that was not even diagnosed! Otherwise I was advised to see a specialist elsewhere. But I had to pay for the urgent consultation anyway! For what? For nothing, just for a guess. After checking the symptoms on ChatGPT, I assumed that my gerbil had had a stroke, and then falling that could cause any damage to her bones. But none of the appropriate checks were done, not even any X-Ray, however, initially, on the reception I was told that everything needed would be checked, for my gerbil! I asked for a painkiller for my gerbil, and was prescribed for a medicine that appeared to be designed for CATS, it has never had any tests on small pets, like gerbils! So, it can be harmful for my pet, and I just paid £96 for unprofessional time and inappropriate medicine!!! Why the lady on the reception had not told me that there WAS NO SPECIALIST FOR GERBILS in their clinic before my appointment with the vet? Will contact the manager of the clinic.

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