Mahnaz homayoon
I am extremely disappointed with this clinic’s service and lack of compassion. My partner’s dog had been suffering from itching on his leg for several days, to the point where he had injured himself. This is not a new issue — he has had the same problem before, and the vet had previously prescribed a cream, which is already on his medical record. My partner works until 10 PM, and I was unable to take the dog to the clinic myself. We called several times to ask if I could simply collect the prescribed cream, especially since it was a repeat prescription. We even sent photos and videos clearly showing the redness and irritation. Despite this, we were told that my partner must bring the dog in at night and pay an emergency fee. Charging over £200 just to obtain a cream for a known, previously treated condition is completely unreasonable. During my last call, I explained that we genuinely could not come in during the day, and that they were leaving us in a situation where our dog would have to continue suffering. Their response was simply that “it’s the clinic policy.” This clinic clearly does not prioritize animal welfare or understand clients’ circumstances. It feels like money is more important to them than the health of pets. For something as straightforward as a repeat prescription, this level of cost and inflexibility is unacceptable. You should be ashamed of this kind of treatment.
