Andrew Cammiss
Absoluetly amazing service, we took our little dog Jess here who had breating problems. After scans and x rays we discovered she had a huge tumour and she was to be put to sleep. The staff were so helpful and empathetic allowing all of my children to visit her and give her cuddles before she had to go. Thank you for being amazing and looking after our little Jess dog.
Lulu
we were on holidays for a week and our dog injured his right paw. The vet at the white oak told us he didn’t need a x-ray and wait until we going back to our vet… (it makes us think about he didn’t gonna have a following appointment with them = no more money) He had a BROKEN toe which we could find it out a week earlier with him at white oak but he refused to do an x-ray as it wasn’t “needed”. so, no, i won’t recommend this vets at all. £107.37 for an appointment and painkillers. Our insurance tried to contact them several times and no answer!
Ben Bell
Absolutely terrible place. Took my dog there to have a lump looked at. Paid for the consultation, they then said it needed to be removed. They stated it might be cancerous but couldn’t check till after removed? Went through insurance with the procedure and they charged nearly £4000 for the operation and follow up appointments. Now over a year later they have came back to me wanting another amount of money for an admin cost to make the claim, more money for cream giving for the wound that was not covered and also saying excess not fully paid. I explained admin cost etc was not explained. I asked for proof of the cream to say I received this on different day so that I could see it wasn’t covered. They cannot give any proof etc. All they want is money.
Retail Park, Unit 3 Passfield Way, Peterlee, Durham SR8 1BF, UK
SR8 1BF
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